We place high emphasis on the skill and efficiency of our team members. Regardless of the type of engagement, all work is performed by skilled and experienced in-house staff under non-disclosure.

Waste Not, Want Not

To ensure that our experts are not burdened with administrative tasks thereby increasing your cost, we actively seek to optimize the workload between our experts and your staff and will make recommendations as appropriate when you could in-house for cost savings. In such circumstances, we will offer to train your staff and provide work instructions for successful execution of the task with your pre-approval.

Factors Considered when Assigning Staff

The rate charged for our services is based on the complexity of the work. We also consider other factors, as appropriate, including: the novelty and difficulty of the issues involved; the skill or credentials required to do the work; the fee customarily charged by comparable firms for similar services; the value or measurable “ROI” of the work to you; the operational risk involved in servicing the request, if any; time constraints imposed by you or the circumstances; and the nature and length of our professional relationship with you.

Cost Efficiency

We will always seek to perform your work cost efficiently.  This does not mean, however, that we will necessarily assign a person with the lowest hourly rate. First and foremost, a person with the appropriate level of skill and understanding will always be assigned to your work. Under some circumstances, persons with higher hourly rates may also be assigned to provide specialized skills, to meet time constraints imposed by you or the circumstances, to seek to perform the work at a lower overall cost to you, or because of other material factors. When billing time to you under an hourly engagement, our staff will bill time in quarter-hour increments to optimize cost efficiency.

Hourly Rate Adjustments

Our hourly rates are subject to review and adjustment from time to time, at least annually, based on any factors that would necessitate a change. In particular, our rates are adjusted to account for market factors that would otherwise impede our ability to ensure the highest quality experts are available to you at all times. Any adjustments deemed necessary apply to all of our clients and we do not offer “preferred”, “contracted”, multi-year, or otherwise discounted or locked rates to any clients to ensure fairness in access to our services.

Travel Time

When our experts are traveling on your behalf, we will bill you their regular hourly rate for all travel time during normal business hours. However, our staff will never “double bill”: if the person traveling is performing work for a different client while in transit, only that client will be billed, and you will not. An expert in transit will always prioritize your work first, if available and appropriate to the circumstances.

Expenses

In addition to fees for our services, our invoices may include out-of-pocket expenses (e.g., filing fees, overnight courier fees, travel, and postage) in connection with performing work on your behalf.  Out-of-pocket expenses incurred will be billed at our cost on your next regular invoicing cycle. Specific considerations for how we will limit charges for expense items related to travel are listed in your Welcome Packet.